This policy explains how the Talbot Provedore and Eatery (TPE) collects, uses, stores or discloses the personal information of our customers.

TPE is committed to protecting and maintaining the privacy and security of the personal information of our customers and when customers interact with our website.

Your name, address or personal information will not be sold or passed to any third party without your permission except as required by law.

Provision of your Personal Information

When a customer contacts TPE, the following personal information may be collected:

  • the person’s name and contact number;

  • email address;

  • credit card payment information.

TPE will record this information for the purpose of fulfilling your contact request. If the information is provided for the purpose of a booking or pre-order, it will be recorded in the TPE calendar used for this purpose.

Submitted Information

When placing an order or making a reservation on the TPE website, you are required to submit personal information. The personal information you submit will only be retained and used for the purpose of fulfilling your order or booking, as follows:

  • your name;

  • contact and shipping address details;

  • credit card and other payment arrangement information;

  • the nature and items of your order.

Sensitive information, such as credit card details, is encrypted with 128-bit Secure Socket Layer (SSL) security technology in accordance with the Australian standard for ecommerce. Please note that your credit card number is not stored by TPE.

Direct Marketing

TPE engages in direct marketing by sending email newsletters to customers who have subscribed to this service. If you no longer wish to receive direct marketing from TPE, you can opt out by clicking an ‘unsubscribe’ link in the email.

COVID-19 – Contact Tracing

As COVID-19 restrictions start to ease, certain businesses are required to collect the personal information of individuals for the purpose of contact tracing. To support contact tracing, TPE must request that each person who attends the premises for more than 15 minutes provide:

  • First name

  • Phone number

TPE must keep a record of those details, and the date and time at which the person attended the business, and these records will be kept for at least 28 days. This information may be shared with the Victorian Government’s Department of Health and Human Services in the event of the need to trace contact.

Contact Details for TPE

If you have a query relating to privacy, contact:

Email: hello@talbotprovedore.com.au

Telephone: 03 5463 2008

Address: 42 Scandinavian Cres. Talbot VIC 3371

Website: www.talbotprovedore.com.au

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